Competitions
- The promoter is: Plug-in Media Ltd whose registered office is at Studio 6, The Colour Rooms, 12 Richmond Parade, Brighton, BN2 9QD.
- The competition is open to residents of the United Kingdom aged 16 years or over except employees of Plug-in Media Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
- There is no entry fee and no purchase necessary to enter this competition.
- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
- Route to entry for the competition and details of how to enter are via https://www.facebook.com/thisisteeandmo/
- Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
- Closing date for entry will be the 1st March 2018. After this date, the no further entries to the competition will be permitted.
- No responsibility can be accepted for entries not received for whatever reason.
- The prize is up to 4 tickets to the launch screening of the Tee and Mo series at The Duke of York Cinema, Brighton, on Sunday 11th March 2018. Travel and accommodation is not included.
- The rules of the competition and how to enter are as follows:
– The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
– The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
– The prize is as follows: Up to 4 tickets for the premiere of Tee and Mo series in Brighton at The Duke of York Cinema. The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
– The winner will be chosen at random.
– The winner will be notified by Facebook. If the winner cannot be contacted or do not claim the prize within 1 day of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
– The promoter will notify the winner when and where the prize can be collected/is delivered.
– The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
– By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
– The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
– Entry into the competition will be deemed as acceptance of these terms and conditions.
– This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Plug-in Media Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://teeandmo.com/privacy-policy/.
CDs
You will need to confirm acceptance of these when placing an order with us.
We have tried to make our site as easy as possible to use & navigate but should you have any difficulties in using the site or finding the information you require, please do not hesitate to contact us by email at teeandmo@pluginmedia.net or call us on 01273 783794.
Delivery times
We realise that you will be very excited about your new purchase, so we will do our utmost to ensure we get your order to you as speedily as possible.
Standard orders
All titles listed on our site are either in stock in the shop or. If the title you have ordered is in stock in the shop, we will endeavour to send it to you straight away. if however, we need to order the title in from our supplier, this may add an extra 1-3 days to the order process, depending on the individual supplier’s turnaround time.
Whenever possible, we will process & send orders within 24 hours of receipt (during working weekdays – Monday to Friday), so you should receive your order within 2-4 days (in the UK) & if all’s running nice & smoothly, maybe even next day (obviously this is dependent on the time you place the order, the royal mail, your local postal service/customs, weather etc). overseas orders will invariably take longer to get to you but will be treated with the same urgency.
You will receive a confirmation email from us once you have placed your order, containing your order number & the details of your order. if all is hunky dory with your order, we’ll get it picked, packed & out to you asap & you’ll get an email confirming that we’ve shipped your order. you’ll hear no more from us until the postie knocks at your door. Check your spam filter, in case these mails don’t seem to have arrived!
If something you’ve ordered is out of stock or otherwise delayed, we will notify you as soon as we have further information. you may then amend your order if you choose. if we discover that any of the item you have ordered are in fact deleted or otherwise unavailable, we will email you promptly & credit you for the relevant title. any other titles in your order will be sent & charged as normal.
Estimated delivery times:
UK : 2 – 4 business days (maybe even next day)
Rest of europe : 4 – 7 business days
USA / Canada : 7 – 14 business days
Rest of the world : 7 – 20 business days
Please note, that with the best will in the world, we cannot guarantee these times but these are educated ‘guestimates’.
Things beyond our control
Snow, postal strikes, petrol shortages & the likes of, cannot reasonably be considered within our control & therefore, should delays to our usual efficient service be caused by such events, we would ask for your patience & understanding.
Payment details
your PayPal account or credit/debit card will be charged when your order has been successfully placed. this includes pre-orders.
All payments are currently handled by PayPal, so when you come to enter your payment details, you will be taken toPayPal’s secure payment site where they will handle & process your account or card details (depending on which option you choose) & let us know that the payment has been successful. we do not see or store your card details under any circumstances.
Order status
Please feel free to email us at teeandmo@pluginmedia.net.
Order issues
If you have any problems with an order you have received from us, please notify us straight away at teeandmo@pluginmedia.net, clearly detailing the issue/s & your order number.
Missing / incorrect items
If items are missing from your order, please check the delivery note enclosed with your order, as we’ve hopefully made clear the reason for any omission. if not, please email us at teeandmo@pluginmedia.net. if you have received an incorrect item, please email this same address. In either instance, please provide the order number & details of the issue so that we can help you as quickly & efficiently as possible.
Unreceived orders
Once the estimated delivery time has passed (see above) please check that your package isn’t being held at your local postal sorting office due to it not fitting through a letterbox etc. in the uk, your postie should leave a notification card but as this isn’t always the case, please check with your local sorting office first as if an item is returned to us because it wasn’t collected from the sorting office, you’ll have to pay the p&p charges to have it redelivered.
For a package to be considered officially “missing”, it needs to be have been awol for 15 (uk) or 20 (everywhere else) business days after it’s been posted.
If your package is definitely missing, please email teeandmo@pluginmedia.net, quoting your order number & we’ll get straight onto sorting it out for you.
Undelivered packages
If a package is returned to us as an unsuccessful delivery due to an incorrect address being provided, it not being collected from the sorting office or for any other reason beyond our control, you will be expected to pay the additional postage for redelivery.
Order cancellation
Should you wish to cancel an order that you have already checked out, please email us at teeandmo@pluginmedia.net & we will action this for you & refund you accordingly. you are entitled to do this up to 7 days after placing the order. please be aware that as we turn orders around as quickly as possible, in some instances we may not be able to respond to your request before we have posted the order to you. in this instance, we would ask that you follow the returns procedure below.
Returns policy
If you are not satisfied with the title you have ordered for whatever reason, you are entitled to return it to us within 30 days of receipt.
if you wish to cancel or return an order, you need to notify us by email & wait for us to get back to you before returning goods. we will email you with instructions & a returns reference. when returning items to us, you will need to take reasonable care to ensure they are not damaged in transit & that they are labelled clearly with the correct address & reference number (as provided by us) .
We reserve the right to not process returns sent to us without prior permission.
We’ll provide a full refund for goods returned in accordance with these conditions as soon as possible & no later than 30 days after we receive the item/s from you. it’s your responsibility to retain possession & to take reasonable care of the goods in the period prior to return & until you send them back to us.
Pricing
Prices are subject to change. We will endeavour to keep all prices up to date & accurate on the website.
VAT
All prices include vat
Taxes / customs
You will be responsible for paying any customs duties or taxes that your country imposes. we will label packages, where applicable, with the value of your order (excluding postage charges) sent abroad clearly with the value. we have no influence over the length of time that customs choose to hold your order.
Accuracy of product information
The details we display about the titles listed on this website are usually provided by our suppliers. occasionally an item may vary from the description which has been provided to us & as such things come to light, we will update our site. if you are aware of any such variances, please tell us so we can keep our site as accurate as possible. if you receive a product which you feel varies too greatly from the description provided & you wish to return it, please see the instructions in the “order issues” section.